HF5548.32 .H367 2003
658.406
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Harmon, Paul, 1942-
Business process change : a manager's guide to improving, redesigning, and automating processes / Paul Harmon.
— Amsterdam : Morgan Kaufmann Publishers, c2003. xxi, 529 p. : il. ; 24 cm.
Incluye referencias bibliográficas (p. 503-506) e índice.
ISBN 1558607587
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