Handbook on business process management / [edited by] Jan vom Brocke, Michael Rosemann.
— Berlín : Springer-Verlag, 2010. 2 v. ; 24 cm. — (International handbooks on information systems)
Contenido: v.1. Introduction, methods and information systems — v.2. Strategic alignment, governance, people and culture.
ISBN 9783642004155 (v. 1, hardcover alk. paper)
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